4 Port USB 3.2 Gen 1 Hub w/ Screw-Locking Ports & Status LEDs

After doing extensive research on a hub that would be capable of handing my USB 3 along with my legacy devices I choose this device because I wanted a heavy duty hub that didnt move around. One that I could mount to my desk and work really well with all kinds of devices. It has a Transaction Translator Chip so slower devices do not cause the performance issues with faster devices which is a big issue for me with other USB hubs. Unfortunately I had a problem with a headset I tried to use with the CoolGear USB 3.0 4-Port Industrial Hub. The headset I use is a Plantronics GameCom 780 Surround Sound Stereo PC Gaming Headset. When I plug this headset into the USB hub the head set would work for a short time and and then It would just lose connectivity to the device from within my applications. It would still show up in the device manager but would not work in my applications. I contacted the company by email twice. The first time I got no response, A month went by with no response, I emailed them again asking why they had not gotten back to my email. I got a response: “Sorry, We have been unable to duplicate this issue in our lab (using other USB headphones). I would suggest you contact Plantronics to see if they have any recommendations.” Basically passing it off to the manufacturer of the headset when the headset works fine on with USB directley attached to the computer. Obviously they didnt really do the work necessary to find out what was the cause of the problem. So I contact them by phone a tech answered and I started to explain my problem as I got half way though the conversation I didn’t get any feed back from him so I asked if he was still there. Got no reply on the other end just dead silence. Frustrated I contacted there sales department and explained the problem. He got right on it and said he would test the device and get back to me via email. A couple of days later I got an email stating the device is unsupported by the equipment and they offered to give me a refund. I feel like I didn’t get good customer support, and I did feel like they were not interested in handling my issue until I found someone higher up that was willing to deal with this problem. All though the last person I spoke to did his best to help me I feel like they could go much further and offer a reason to why its not working and what the plan on doing in the future to fix this problem so I could have at least have trust in the fact that they know what they are doing and plan on resolving it in the future in case there support issues were a fluke and I wanted to purchase any products from them in the future. At this point I cant recommend buying a product from this company simply because they don’t have there act together enough to handle support issues. There support department seems lax beyond belief. In the meantime I think I will still use it for my other devices or im going to do some research on another industrial product that is comparable. If any one has any recommendations please let me know.